FAQ

Which payment methods can I use to place an order?
You can pay for your order via the credit card or bank card.

Where is my order?
Your orders are delivered from our warehouse to a local shipping company within 3-5 days. Once your package has been received by the local shipping company, you can track your order by clicking on the "Order Tracking" link on the order detail page. If your delivery is delayed, you can contact our customer service representatives by email or telephone anytime.

Which shipping company will send my order?
Your order will be delivered via the courier company City Express .

When my order will be delivered to me?
You order will be delivered to the shipping company within 3-5 working days. Click here for full details regarding shipping and delivery times.

I didn't receive my order. What should I do?
If you did not receive your order on time, you can contact our customer representatives by the phone number given in the content of “contact”.

How can I order without being a member?
After adding the products that you want to purchase to the basket, you may click “view basket” and proceed with “complete the order” button. Enter your email address in the field under " Continue as Guest" on the right-hand side of the screen. Click the “Continue” button after entering your delivery information. After filling out your payment information, the order will be placed successfully.

I placed my order but I want to add/remove products. What can I do?
Unfortunately, it is not possible to make a change once the order has been placed. You may cancel it and place a new one with the products that you want.

Can I make a change the size of a product in my order?
It is not possible to change specifics of an order once it has been submitted. You may cancel the order and place a new one with the sizes that you want.

Can I choose a new product to replace the item that was unavailable or out of stock after I placed my order?
Unfortunately, not. Your item will be automatically canceled if it is out of stock or no longer available, and you'll automatically be notified and refunded for this inconvenience. You can, however, create a new order for a different product afterwards.

Can I exchange a product after placing my order?
Unfortunately, we do not allow for the exchange of products ordered from our online stores.

Can I return my order?
You may return your order/products by taking into consideration return policy explained here.

How many days does it take for my return to be processed and for me to receive my refund?
Although it varies from bank to bank, the average refund period is 14 days.

Are there any customs tax or fees?
Products will be sent from our warehouse in Serbia. For this reason, customs fees will not occur.