Click on the “Register” link in the upper-right corner of the screen on each page. After entering your email address and your password on the next page, enter your current mobile number. Your account subscription will be completed once you have entered the code which has been sent to your mobile phone. In order for us to get to know you better and notify you about our special promotions, you can fill out your detailed account information on the profile page.

Click the “Sign In” link in the upper-right corner of the screen. After signing into your account, click on the “My Profile” link. On the “Edit Profile” page, you can make any changes you need to your personal information.

Click the “Sign In” link in the upper-right corner of the screen. After clicking on the “Forgot My Password” link from the “Sign In” page, enter your email address (the same email address that you entered to create your account), and click “Submit”. You will then receive an email informing you how to create your new password.

After you’ve signed into your account, click the “My Orders” link from the “My Account” section, which is placed in the upper right corner of each page. You can change your address details for an order which has the “Order Waiting For Approval”, “Waiting for Payment”, “Confirmed” or “Preparing”status.

After signing in, click on the “My Orders” button from “My Account” part which is placed in the upper right corner of the screen. Then go to the details of your related order and by clicking on the “Order Tracking” link you can get information about your order’s location. If you’ve ordered without signing up, you can get information about your delivery status by clicking on the “Order Tracking” link, which is also placed in the upper right corner of each page.

Once you have signed in, click on the “My Orders” button via the “My Account” section, which is placed in the upper-right corner of each page. You can cancel your order if your order status says “Order Waiting For Approval”, “Waiting for Payment”, “Confirmed” or “Preparing”. If you place your order without an account with us, you can follow your order by clicking on the “Order Tracking” link, which is placed on the upper-right corner of each page.

Log into the "My Account" section of our site and click the "My Orders" link. Once you've opened your order detail page, simply click on the order that you'd like an invoice for. In the upper right corner of the detail page, you can view your order invoice as a PDF and print it out.

Sign in to your account and click the “My Messages” link under the “My account” button located in the upper-right corner of the screen on each page. From this page, you can contact our customer service representatives and submit complaints and requests.

If you do not have an account with us, you can reach our customer service representatives by clicking on the "Contact" section on the bottom of each page.

You can find our call centers telephone number for Serbia on link https://www.lcwaikiki.rs/en-US/RS/static/contactpagerouter

In Serbia we accept local Credit Cards and Debit Cards.
You can use cash on delivery method only as registered user.
You can order without registration but you can only pay by credit card.
Online payment by check and gift card is not possible.

 

After selecting the products that you wish to purchase, you’ll need to select the “Pay By Credit Card” option on the payment screen. Once you submit your credit card information, we will securely communicate this information to your bank and receive authorization for payment. The payment made by the credit card is immediately confirmed and orders are processed instantly.

Sign in to your account and click the “My Orders” link under the “My account” button. Then go to the details of your related order and click on the “Order Tracking” link, where you can get information about your order’s location. If you’ve ordered without an account with us, you can get information about your delivery status by clicking on the “Order Tracking” link in the lower-right corner of each page.

Orders will be delivered within 3-5 working days. The standard delivery time can vary depending on the address, especially for those which are not located in the city center.

Shipping cost is 100 RSD for orders below 1000 RSD and the minimum order requirement for free shipping in Serbia is 1000 RSD. The cash on delivery charge is 65 RSD

Orders that cannot be delivered more than twice due to inaccurate or missing address information and/or inability to find the recipient at the address provided will automatically be returned to LC Waikiki. Orders which are returned to LC Waikiki in this manner cannot be delivered again. It is higly recommended you to

We provide shipping on all orders in the Republic of Serbia.Except in the territory of the AP Kosovo and Metohija. Depending on where you live, the time it may take for your order to reach you, may vary.

RETURN OF GOODS
 

1. It is possible to return goods purchased online through the courier service by creating a return request on your account or in any of our stores in Serbia within 30 days.
2. Returns by courier service are FREE and when the items arrive at our warehouse, the money is refunded within 14 days to the bank account you specified when creating the return. Exchange via courier service for another product or item is NOT POSSIBLE.
3. If you make a return in stores, it is possible to exchange for another size, another item or money. You have the right to the same price from the invoice if you exchange for an article of the same code and color, only in a different size.
4. Underwear and swimwear CAN NOT be exchanged/returned for hygienic reasons. Socks can only be exchanged/returned if they have not been opened from the package.

1. You create a return request on your profile in the My Orders section by clicking RETURN. After choosing the product you want to return and the reason for the return, you need to enter the bank account number as if the order was paid in cash on delivery, to which we will refund the money when the return arrives at our warehouse. According to the new law, it is necessary to enter the number of the ID card or passport in order to create a refund request. ID card or passport information is retained in the database only until the return process is completed.
2. After confirmation, you have successfully created a return request and received your return number. It is an automatic call to the courier service to pick up the package at your address and it is not necessary to call the courier service afterwards. It is not necessary to send the fiscal invoice, but only pack the items for return in the appropriate packaging for transport. Returns are free. You can also send the items by any other courier service at your own expense to the address: LC WAIKIKI Retail d.o.o.Belgrade 7a ramp 26 11272 Dobanovci
3. The customer is responsible for the products until they reach our warehouse, so please ensure that all products are properly packed so that they cannot be damaged during delivery.
4. All products will be inspected upon return. After inspection, if the products are not approved (eg, used products, etc.) for return, LC Waikiki reserves the right not to make the return.
5.   Money is refunded within a legal period of a maximum of 14 days (usually faster within 3-5 working days) from the day of receipt of the return in our warehouse to the account specified when creating the return on your profile for orders paid by cash. If the order was paid by card, the money is automatically refunded to the card when the item arrives at our warehouse. The card-issuing bank reserves the right to process the transaction within 3-5 working days of automatic completion in our system.
6. ITEMS WHICH HAVE ARRIVED DAMAGED/FELLERED OR BROKEN FROM YOUR KIT CANNOT BE RETURNED TO THE STORE BUT THROUGH THE COURIER SERVICE BY CREATING A RETURN ON THE SITE. Contact customer service to check if we have a correct or missing part to separate/send.

1. Items purchased online can be returned or exchanged within 30 days of receiving the order in any of our stores in Serbia with an email receipt. Also, you need to tell your colleagues your first and last name and ID number in order to complete the return/exchange of goods in accordance with the Law on Fiscalization.
2. You will receive an invoice for online orders by email at the time of packing the order under the name "PRIZNANICA." The fiscal invoice can be downloaded at any time on the WEB AND MOBILE versions of the site on your profile in the "MY ORDERS" section by clicking on the required order and the FISCAL INVOICE section. It is currently not possible to download a fiscal account through the APPLICATION.
3. It is not necessary to print the receipt for the replacement in the store, but to show it to colleagues in the store via email/phone.
4. ITEMS WHICH HAVE ARRIVED DAMAGED/FELLERED OR BROKEN FROM YOUR KIT CANNOT BE RETURNED TO THE STORE BUT THROUGH THE COURIER SERVICE BY CREATING A RETURN ON THE SITE. Contact customer service on https://www.lcwaikiki.rs/en-US/RS/static/contactpagerouter to check if we have a correct or missing part to separate/ship.
5. If there is a systemic problem in the store's system that the order is not visible at the cash register, call customer service on https://www.lcwaikiki.rs/en-US/RS/static/contactpagerouter and after the problem is solved, you will be contacted when you can go back to the store to exchange.
6. If you return to the store, you will receive money in cash, regardless of the method of payment for the order

You can exchange the products you bought in our web store in one of our stores in Serbia.

Although it varies from bank to bank, the average refund period is 14 days.

Once products reach our warehouse in Serbia they are examined. For suitable products that are accepted, you’ll be reimbursed according to your payment method. When your refund is completed, you’ll receive a confirmation email from us.

General Maintenance Warnings

Product Care
It has become our obligation in today’s world to take care of our garments using as minimal water and energy as possible. Excessive use of detergents, softeners and chemicals used in the care of garments and products do not only damage our garments, they also pollute and degrade our natural resources. Therefore, we should work together in protecting our clothes, environment and future by applying correct care for our garments and products. Each of our products you purchased, either online or in-store, comes with a “Care Label”. Please make sure that you follow the instructions provided on the care label for the maintenance of your products. Care instructions can vary in order to account for the differences in the fabric components (such as fiber type) as well as whether or not your product includes extra design/esthetics/performance features. Care labels include extra instructions to account for these differences, which should be followed properly.

Product Maintenance Instructions & Guidelines
Step 1, Washing:
● Be sure to wash your clothing according to the correct guidelines on the product’s care label.
● Incorrectly washing or over-washing your products can cause harm both to our products and the environment.
● Before your products are washed, they should be classified according to their product features.
● This classification should be according to their sensitivity:
● Those which are to be hand-washed
● Those which are to be washed in the washing machine in Delicates cycle and
● Those which are to be washed normally in the washing machine.
Delicate fabrics such as wool or silk products or products with printings, embroidery and handwork should not be washed together with normal cotton products.
You should also separate products according to colour, particularly into three categories:
● Whites
● Darks
● Bright colours
Remember that products with different features or colours can potentially stain or deform each other.
● When washing products, the appropriate amount of detergent should be used. Contrary to the common belief, too much detergent can actually wear out our clothes, rather than making them cleaner.
● Choosing detergent is the most important part of washing. It is recommended to choose different detergents for white and coloured clothes. As detergents for white products contain bleaching agents, this can cause coloured products to fade.
● When washing coloured clothes, it is recommended to use colormatic detergent.
● For intensified detergents, close attention should be paid. Excessive usage of intensified detergents may cause clothes to wither or wear out in a very short time.
● Don’t forget that products have washing-lives, depending on usage. For this reason, products should not be washed if they are not very dirty. Aeration and brushing applications may replace washing.
● When washing, washing machines should not be filled with an excessive amount of products, because products will not be thoroughly washed. On the other hand, the machines should not be operated with too few products. Washing with just a few products is incredibly wasteful, unnecessary and harmful to our environment.
● Washing temperatures should be as described on products’ care labels. Contrary to common belief, products can be cleaned sufficiently even with low temperatures.
● Do not forget that washing with high temperatures may cause products to shrink, wither, or get stretched out.
● Washing durations should be chosen according to the recommendation on the care label, ideally for the shortest session possible, to reduce waste. Washing duration is just as important as the detergent and temperature.
● Wash your products inside out.
● Be sure that your products are well rinsed, because soap powder or detergent residues on clothes may cause partial fading.
● Right after the washing procedure has been completed, the clothes should be taken out of the machine and be dried according to the recommended method.
● It should not be forgotten that clothes left in the machine for a long time can stain each other.
● Since water hardness causes improper washing of clothes and can potentially turn your products grey, be sure that the water used is good quality and not hard water. The recommended water hardness should not exceed the German hardness unit 3 dH.
● Particularly when washing coloured clothes, pay special attention to not use bleaching agents. LC Waikiki recommends to never use bleaching agents, even in white clothes. This is because using bleaching agents shortens the physical life of clothes and causes harm to the environment.
● When it is recommended to hand-wash your products, please wash them with lukewarm or cold water.
● Before you hand-wash your products, be sure that the soap or detergent is well-dissolved in water. Soap or detergent residues can remain on products after washing, which can cause your clothes to wither.
● If your product has buttons/zippers/etc., close them all the way up before washing.
● Before washing your products, take removable accessories off.
● Be sure to separate and wash your products according to colour as much as possible. Due to misuse and an improper washing process, clothes which are not washed together with similar colours may look distorted over time.
● If your product has several parts with different colours that can be separated, be sure to wash the separate parts of your products with similar colours, to avoid damage.
● Be sure to wash lint-free products separately from others to avoid damage.
Step 2, Drying:
● Dry your clothes according to the recommendations in the care and maintenance instructions.
● Do not dry your clothes under direct sunlight. Direct and long sunlight exposure may cause your clothes to wither.
● Do not dry your products on radiators or heaters because this may cause deformations of the product.
● Dry your woolen or partially-woolen knitwear by forming them by hand, laying them on a flat surface and under room temperature. If you hang them to dry, this may cause deformation.
Step 3, Ironing:
● Before you begin ironing your products, classify them according to the temperature levels written on care labels and begin with the products which are to be ironed with lower heat.
● For optimal ironing, it’s best to iron your products when they are slightly damp. Remember that slightly damp ironing ensures clothes will not burn or get ruined.
● Be sure to iron your products inside-out.
● Be especially careful to iron the areas with printings, embroidery and handwork gently and inside out.
● Try not to iron the zipper on products that have a zipper.
● Do no iron the plastic labels on your clothes.
Dry Cleaning:
● Because chemicals used during dry cleaning process can be harmful to our environment, LC Waikiki aims to ensure that the majority of our products can be washed at home and do not need to be dry cleaned.
● Because of this, the only products that we recommend to be dry cleaned are products which are too sensitive to wash at home (products with padding, stiff cloth or very sensitive handwork).
● Only if your product’s care label recommends you to dry clean, you may have your products dry cleaned.

Maintenance recommendations according to product type:
* Keep your clothes/products away from heat and fire. Natural or synthetic products, due to their features, are easily flammable or liquefiable.
Outerwear:
* For cleaning wax-covered cotton products, clean stains with a cold, moist sponge and let it dry. Do not apply dry cleaning or chemical detergents. You can apply stain-repellent solutions to the parts which frequently get dirty but be sure that those solutions do not harm the product and/or other products.
* Due to their sewing, design and performance characteristics, care and maintenance for all outerwear should be performed according to the instructions printed on your product’s care label. Otherwise, your product may become deformed.
Denim:
* Denim products are coloured with indigo colour. Due to the natural features of indigo, their colour may fade due to washing and usage. Denim products may also rub off on other products which are exposed to rubbing during usage (such as underwear) and to other light-coloured products which are washed together.
* Wash denim products separately or with similarly-coloured products to avoid this, and be sure to wash them inside out.
Swimwear:
* Swimwear (such as swimsuits, bikinis or swim shorts) may wither due to sun creams/sunscreen, tanning oils, or chlorinated water. For this reason, rinse them with cold water right after usage and dry away from direct sunlight.
Products That Should Not be Ironed:
* Tightly twist the products (typically made of crinkle fabric) and knot them when they are damp after washing. When they are dried out, untie the knot and twist and hang them up. Do not iron these products.
* Be especially sure not iron your pleated products.
Woolen Products:
* If the care label indicates that your products can be washed in the washing machine, please wash them gently using a very light process.
* Wash your other woolen clothes gently by hand in cool water, without rubbing, and rinse them out. Never dry them in a centrifugal drying machine.
* Washing with a high temperature or drying in a centrifugal machine will cause woolen products to shrink.
* Due to rubbing during usage, their fabric structure, and flakes on their surfaces, woolen clothes may begin to show pillage over time.
* Iron your woolen clothes with temperatures as low as possible. Be sure not to iron them above the temperatures given in the instructions on the care labels.
Knitwear Products:
* Wash your knitwear at a low temperature and make sure that the ironing does not exceed one or two iron marks according to the kind of the product. Be sure to follow the recommendations on care labels.
* Due to their fabric structures, when they are hung to dry, knitwear may be deformed or stretched in size. Thus, be sure to lay and dry them according to the type of item.
Synthetic Products:
* Products made of synthetic fabric are very sensitive to temperature. They should be washed in cool water and ironed with low heat, without steam.
* Because of the structure of their fabric, they are easily flammable. For this reason, do not dry them near heaters such as stoves or radiators.

If you want the clothes you purchased to remain intact long-term, you need to be sure to adhere to the correct washing habits.

How should you wash your clothes?
1. Use separate detergents for white and coloured loads: You should wash your clothes with the recommended detergent according to their colours. If you use the detergent recommended for whites for your coloured clothes, the colour of your clothes will fade over time.
2. Use the recommended amount of detergent: Using more detergent than what is recommended on the label does not ensure better hygiene for your clothes.
3. Follow the recommended washing temperature listed on the product’s care label: If you wash your clothes according to the washing temperatures indicated on products’ care labels, you can avoid damage such as fading, wearing out or shrinking.
4. Choose the correct wash cycle: If you choose the appropriate wash cycle according to the fabric type and soil level of the clothes to be washed, your clothes will remain intact for longer periods of time.
5. Put your clothes into the washing machine inside out: Reversing your clothes before putting them into the washing machine prevents abrasions due to friction.
6. Adhere to the load capacity of your washing machine: When you load the recommended amount of clothes into the washing machine, your washing machine will perform better and your clothes will be washed at the correct, desired level of cleanliness.
7. Dry your clothes properly: By drying your clothes precisely according to your clothes’ care labels, you can ensure that the colour and shape of your clothes will remain intact for a long time.
REMEMBER THAT:
1. The quantities recommended on the package should be followed when using detergents. Detergents are toxic materials and using excess quantities of detergent will detrimentally affect and cause harm to the environment.
2. For Standard washing, temperatures between 30ºC to 40ºC will be sufficient. Higher temperature means higher consumption of electricity and thus greater waste.

• Our sunglasses are manufactured with not only chemical tests such as azo, phthalate, nickel and cadmium, but also with the lens (glass) approval of the Ministry of Health.
• Products have a UV 400 filter protection feature.
• As acrylic lenses damage eyes, we use polycarbonate materials for glasses instead of acrylics.
• Our products comply with CE certificate standards.
• Indicated individually on each pair of sunglasses, our products are mostly in Filter Category 3.
• Filter type and category are included in the warranty on the product as follows:

WHAT TO CONSIDER WHEN BUYING SHOES

● Shoes should not be used except for their purpose of production.
● (e.g. Do not play ball with walking shoes.)
● Properly fitting sizes should be purchased.
● Both pair of shoes should be tried on when buying.
● Due to anatomic structure of foot, it is normal that wrinkles are seen on leather and patent products. PU leather and canvas shoes may stretch depending on the shape of foot.

CARE INSTRUCTIONS AND RECOMMENDATIONS
● In order to have long lasting shoes and to keep feet healthy,iIt is recommended to wear them every other day at most.
● To reduce and prevent deformation, shoes be taken off by loosening the laces; and shoes without laces should be worn with the help of a shoehorn.
● Shoes worn without socks might smell and their lining might get torn. Shoes should be worn with socks in order to reduce and prevent such problems.
● Only the products with waterproof label has this speciality.
● Wet shoes should be cleaned in accordance with the care instructions.
● Shoes sould not be left wet and muddy. They should be dried at room temperature.
● They should not be dried directly in the sun or next to a heater.
● Shoes should not be washed in washing machine or by hand under any circumstances. They should be cleaned with a damp cloth.
● Shoes should not be exposed to seawater.
● Some cleaners and polishing agents might cause fading or running colors.

Which payment methods can I use to place an order?
You can pay for your order via the credit card or bank card.

Where is my order?
Your orders are delivered from our warehouse to a local shipping company within 3-5 days. Once your package has been received by the local shipping company, you can track your order by clicking on the "Order Tracking" link on the order detail page. If your delivery is delayed, you can contact our customer service representatives by email or telephone anytime.

Which shipping company will send my order?
Your order will be delivered via the courier company City Express .

When my order will be delivered to me?
You order will be delivered to the shipping company within 3-5 working days. Click here https://www.cityexpress.rs/en/shipment-tracing/ for full details regarding shipping and delivery times.

I didn't receive my order. What should I do?
If you did not receive your order on time, you can contact our customer representatives by the phone number given in the content of “contact”.

How can I order without being a member?
After adding the products that you want to purchase to the basket, you may click “view basket” and proceed with “complete the order” button. Enter your email address in the field under " Continue as Guest" on the right-hand side of the screen. Click the “Continue” button after entering your delivery information. After filling out your payment information, the order will be placed successfully.

I placed my order but I want to add/remove products. What can I do?
Unfortunately, it is not possible to make a change once the order has been placed. You may cancel it and place a new one with the products that you want.

Can I make a change the size of a product in my order?
It is not possible to change specifics of an order once it has been submitted. You may cancel the order and place a new one with the sizes that you want.

Can I choose a new product to replace the item that was unavailable or out of stock after I placed my order?
Unfortunately, not. Your item will be automatically canceled if it is out of stock or no longer available, and you'll automatically be notified and refunded for this inconvenience. You can, however, create a new order for a different product afterwards.

Can I exchange a product after placing my order?
Unfortunately, we do not allow for the exchange of products ordered from our online stores.

Can I return my order?
You may return your order/products by taking into consideration return policy explained here.

How many days does it take for my return to be processed and for me to receive my refund?
Although it varies from bank to bank, the average refund period is 14 days.

Are there any customs tax or fees?
Products will be sent from our warehouse in Serbia. For this reason, customs fees will not occur.