How do I make a return?
RETURN OF GOODS
- It is possible to return goods purchased online through the courier service by creating a return request on your account or in any of our stores in Serbia within 30 days.
- Returns by courier service are FREE and when the items arrive at our warehouse, the money is refunded within 14 days to the bank account you specified when creating the return. Exchange via courier service for another product or item is NOT POSSIBLE.
- If you make a return in stores, it is possible to exchange for another size, another item or money. You have the right to the same price from the invoice if you exchange for an article of the same code and color, only in a different size.
- Underwear and swimwear CAN NOT be exchanged/returned for hygienic reasons. Socks can only be exchanged/returned if they have not been opened from the package.
RETURN PROCEDURE BY COURIER SERVICE
- You create a return request on your profile in the My Orders section by clicking RETURN. After choosing the product you want to return and the reason for the return, you need to enter the bank account number as if the order was paid in cash on delivery, to which we will refund the money when the return arrives at our warehouse. According to the new law, it is necessary to enter the number of the ID card or passport in order to create a refund request. ID card or passport information is retained in the database only until the return process is completed.
- After confirmation, you have successfully created a return request and received your return number. It is an automatic call to the courier service to pick up the package at your address and it is not necessary to call the courier service afterwards. It is not necessary to send the fiscal invoice, but only pack the items for return in the appropriate packaging for transport. Returns are free. You can also send the items by any other courier service at your own expense to the address: LC WAIKIKI Retail d.o.o.Belgrade 7a ramp 26 11272 Dobanovci
- The customer is responsible for the products until they reach our warehouse, so please ensure that all products are properly packed so that they cannot be damaged during delivery.
- All products will be inspected upon return. After inspection, if the products are not approved (eg, used products, etc.) for return, LC Waikiki reserves the right not to make the return.
- Money is refunded within a legal period of a maximum of 14 days (usually faster within 3-5 working days) from the day of receipt of the return in our warehouse to the account specified when creating the return on your profile for orders paid by cash. If the order was paid by card, the money is automatically refunded to the card when the item arrives at our warehouse. The card-issuing bank reserves the right to process the transaction within 3-5 working days of automatic completion in our system.
- ITEMS WHICH HAVE ARRIVED DAMAGED/FELLERED OR BROKEN FROM YOUR KIT CANNOT BE RETURNED TO THE STORE BUT THROUGH THE COURIER SERVICE BY CREATING A RETURN ON THE SITE. Contact customer service to check if we have a correct or missing part to separate/send.
RETURN/EXCHANGE PROCEDURE IN THE STORE
- Items purchased online can be returned or exchanged within 30 days of receiving the order in any of our stores in Serbia with an email receipt. Also, you need to tell your colleagues your first and last name and ID number in order to complete the return/exchange of goods in accordance with the Law on Fiscalization.
- You will receive an invoice for online orders by email at the time of packing the order under the name "PRIZNANICA." The fiscal invoice can be downloaded at any time on the WEB AND MOBILE versions of the site on your profile in the "MY ORDERS" section by clicking on the required order and the FISCAL INVOICE section. It is currently not possible to download a fiscal account through the APPLICATION.
- It is not necessary to print the receipt for the replacement in the store, but to show it to colleagues in the store via email/phone.
- ITEMS WHICH HAVE ARRIVED DAMAGED/FELLERED OR BROKEN FROM YOUR KIT CANNOT BE RETURNED TO THE STORE BUT THROUGH THE COURIER SERVICE BY CREATING A RETURN ON THE SITE. Contact customer service on 0800 525 529 to check if we have a correct or missing part to separate/ship.
- If there is a systemic problem in the store's system that the order is not visible at the cash register, call customer service on 0800 525 529 and after the problem is solved, you will be contacted when you can go back to the store to exchange.
- If you return to the store, you will receive money in cash, regardless of the method of payment for the order