How do I make a return?
Return by Courier Service
• Submit a return request through your account in the “My Orders” section by clicking RETURN.
• Choose the product and reason for return, then enter your bank account details if you paid by cash on delivery.
• Due to regulations, you will also be asked to provide your ID or passport number (stored only until the return is processed).
• After confirmation, a courier will be automatically called to pick up your package—no need to contact the courier yourself.
• Pack the items carefully for transport; no fiscal invoice is needed.
• You can also send the package by another courier at your own expense to:
• LC WAIKIKI Retail d.o.o., Belgrade 7a ramp 26, 11272 Dobanovci.
• You are responsible for the package until it reaches our warehouse.
• Returned items are inspected; if products are used or unsuitable, the return may be rejected.
• Refunds are completed within 14 days (usually 3–5 working days). For card payments, refunds go directly to your card; the bank may take 3–5 days to process.
Return or Exchange In Store
• Bring your online purchase and email receipt to any LC Waikiki store in Serbia within 30 days.
• Provide your name and ID number for the return/exchange process in compliance with fiscal law.
• You can exchange for another size, item, or receive a refund.
• Undergarments and swimwear cannot be returned or exchanged for hygiene reasons. Socks must be unopened.
• Items damaged during delivery must be returned via courier, not in-store.
Return & Exchange Process for
Orders from International Warehouse
•For
orders containing products shipped from the international warehouse, returns
are created separately: one return for domestic warehouse items and another
return for international warehouse items. Therefore, the products should be
packed in separate bags and handed over to the courier separately.
•
•If
the products are returned to a physical store, the shipment number must be
shown at the cashier desk.
