How do I make a return?

Return by Courier Service

• Submit a return request through your account in the “My Orders” section by clicking RETURN.

• Choose the product and reason for return, then enter your bank account details if you paid by cash on delivery.

• Due to regulations, you will also be asked to provide your ID or passport number (stored only until the return is processed).

• After confirmation, a courier will be automatically called to pick up your package—no need to contact the courier yourself.

• Pack the items carefully for transport; no fiscal invoice is needed.

• You can also send the package by another courier at your own expense to:

• LC WAIKIKI Retail d.o.o., Belgrade 7a ramp 26, 11272 Dobanovci.

• You are responsible for the package until it reaches our warehouse.

• Returned items are inspected; if products are used or unsuitable, the return may be rejected.

• Refunds are completed within 14 days (usually 3–5 working days). For card payments, refunds go directly to your card; the bank may take 3–5 days to process.

Return or Exchange In Store

• Bring your online purchase and email receipt to any LC Waikiki store in Serbia within 30 days.

• Provide your name and ID number for the return/exchange process in compliance with fiscal law.

• You can exchange for another size, item, or receive a refund.

• Undergarments and swimwear cannot be returned or exchanged for hygiene reasons. Socks must be unopened.

• Items damaged during delivery must be returned via courier, not in-store.