Log in
to “My Account” and go to “My Orders”.
Open the order details page of the order you want an invoice for.
You can view and print your invoice as a PDF from the top-right corner of
the order details page.
Cancellation requests can only be accepted for orders in the ‘Approved’ stage. By logging into your account via our website or mobile app, you can navigate to the ‘My Account > My Orders’ section to cancel your order.
If you placed your order without creating an account, you can track your order by clicking on the ‘Order Tracking’ link located in the upper-right corner of any page. Enter your phone number or email address along with your order shipment number to manage your order.
After
signing in, click “My Orders” under “My Account” at the top-right
corner.
Select the relevant order and click “Order Tracking” to see the current
delivery status.
If you ordered without an account, use the “Order Tracking” link in the
top-right corner and enter your details to check your delivery status.
The shipping fee is 100 RSD for orders under 1000 RSD. Free shipping is available for orders over 1000 RSD. A cash on delivery charge of 65 RSD applies to all orders paid at delivery.
If your order cannot be delivered after two attempts—due to incomplete or incorrect address information, or if the recipient cannot be reached-it will automatically be returned to LC Waikiki.
Unfortunately, once returned, the order cannot be re-delivered. To avoid this, please ensure your address details are correct and that someone is available to receive the order.
To track your order, please sign in to your account and go to the “My Orders” section under the “My Account” menu.
Click on the specific order to view its details, then select the “Order Tracking” link to see the current delivery status.
If you placed your order without creating an account, you can track it by clicking the “Order Tracking” link in the lower-right corner of any page. You will need to enter your order number or email address.
Refunds
usually take up to 14 days, depending on your bank.
Typically, refunds are processed within 3 to 5 working days after we
receive your return parcel.
• You are responsible for the package until it reaches our warehouse.
• Returned items are inspected; if products are used or unsuitable, the return may be rejected.
• Refunds are completed within 14 days (usually 3–5 working days). For card payments, refunds go directly to your card; the bank may take 3–5 days to process.
Return or Exchange In Store
• Bring your online purchase and email receipt to any LC Waikiki store in Serbia within 30 days.
• Provide your name and ID number for the return/exchange process in compliance with fiscal law.
• You can exchange for another size, item, or receive a refund.
• Undergarments and swimwear cannot be returned or exchanged for hygiene reasons. Socks must be unopened.
• Items damaged during delivery must be returned via courier, not in-store.
Maintenance recommendations according to product type:
* Keep your clothes/products away from heat and fire. Natural or synthetic products, due to their features, are easily flammable or liquefiable.
Outerwear:
* For cleaning wax-covered cotton products, clean stains with a cold, moist sponge and let it dry. Do not apply dry cleaning or chemical detergents. You can apply stain-repellent solutions to the parts which frequently get dirty but be sure that those solutions do not harm the product and/or other products.
* Due to their sewing, design and performance characteristics, care and maintenance for all outerwear should be performed according to the instructions printed on your product’s care label. Otherwise, your product may become deformed.
Denim:
* Denim products are coloured with indigo colour. Due to the natural features of indigo, their colour may fade due to washing and usage. Denim products may also rub off on other products which are exposed to rubbing during usage (such as underwear) and to other light-coloured products which are washed together.
* Wash denim products separately or with similarly-coloured products to avoid this, and be sure to wash them inside out.
Swimwear:
* Swimwear (such as swimsuits, bikinis or swim shorts) may wither due to sun creams/sunscreen, tanning oils, or chlorinated water. For this reason, rinse them with cold water right after usage and dry away from direct sunlight.
Products That Should Not be Ironed:
* Tightly twist the products (typically made of crinkle fabric) and knot them when they are damp after washing. When they are dried out, untie the knot and twist and hang them up. Do not iron these products.
* Be especially sure not iron your pleated products.
Woolen Products:
* If the care label indicates that your products can be washed in the washing machine, please wash them gently using a very light process.
* Wash your other woolen clothes gently by hand in cool water, without rubbing, and rinse them out. Never dry them in a centrifugal drying machine.
* Washing with a high temperature or drying in a centrifugal machine will cause woolen products to shrink.
* Due to rubbing during usage, their fabric structure, and flakes on their surfaces, woolen clothes may begin to show pillage over time.
* Iron your woolen clothes with temperatures as low as possible. Be sure not to iron them above the temperatures given in the instructions on the care labels.
Knitwear Products:
* Wash your knitwear at a low temperature and make sure that the ironing does not exceed one or two iron marks according to the kind of the product. Be sure to follow the recommendations on care labels.
* Due to their fabric structures, when they are hung to dry, knitwear may be deformed or stretched in size. Thus, be sure to lay and dry them according to the type of item.
Synthetic Products:
* Products made of synthetic fabric are very sensitive to temperature. They should be washed in cool water and ironed with low heat, without steam.
* Because of the structure of their fabric, they are easily flammable. For this reason, do not dry them near heaters such as stoves or radiators.
● Shoes should not be used except for their purpose of production.
● (e.g. Do not play ball with walking shoes.)
● Properly fitting sizes should be purchased.
● Both pair of shoes should be tried on when buying.
● Due to anatomic structure of foot, it is normal that wrinkles are seen on leather and patent products. PU leather and canvas shoes may stretch depending on the shape of foot.
CARE INSTRUCTIONS AND RECOMMENDATIONS
● In order to have long lasting shoes and to keep feet healthy,iIt is recommended to wear them every other day at most.
● To reduce and prevent deformation, shoes be taken off by loosening the laces; and shoes without laces should be worn with the help of a shoehorn.
● Shoes worn without socks might smell and their lining might get torn. Shoes should be worn with socks in order to reduce and prevent such problems.
● Only the products with waterproof label has this speciality.
● Wet shoes should be cleaned in accordance with the care instructions.
● Shoes sould not be left wet and muddy. They should be dried at room temperature.
● They should not be dried directly in the sun or next to a heater.
● Shoes should not be washed in washing machine or by hand under any circumstances. They should be cleaned with a damp cloth.
● Shoes should not be exposed to seawater.
● Some cleaners and polishing agents might cause fading or running colors.
Our sunglasses are manufactured with not only chemical tests such as azo, phthalate, nickel and cadmium, but also with the lens (glass) approval of the Ministry of Health.
Products have a UV 400 filter protection feature.
As acrylic lenses damage eyes, we use polycarbonate materials for glasses instead of acrylics.
Our products comply with CE certificate standards.
Indicated individually on each pair of sunglasses, our products are mostly in Filter Category 3.
Filter type and category are included in the warranty on the product as follows:
Filter Category
Feature
Range of Light Transparence
Usage
0
Transparent or light-toned
80 - 100
Decorative
1
Light-toned
43 - 80
Low Level Sunlight
2
Normal-toned
18 - 43
Mid Level Sunlight
3
Dark-toned
8 - 18
High Level Sunlight
4
Very dark-toned
3 - 8
Strong Level Sunlight
Products are sent with warranty, user manual and glasses case.
If you want the clothes you purchased to remain intact long-term, you need to be sure to adhere to the correct washing habits.
How should you wash your clothes?
1. Use separate detergents for white and coloured loads: You should wash your clothes with the recommended detergent according to their colours. If you use the detergent recommended for whites for your coloured clothes, the colour of your clothes will fade over time.
2. Use the recommended amount of detergent: Using more detergent than what is recommended on the label does not ensure better hygiene for your clothes.
3. Follow the recommended washing temperature listed on the product’s care label: If you wash your clothes according to the washing temperatures indicated on products’ care labels, you can avoid damage such as fading, wearing out or shrinking.
4. Choose the correct wash cycle: If you choose the appropriate wash cycle according to the fabric type and soil level of the clothes to be washed, your clothes will remain intact for longer periods of time.
5. Put your clothes into the washing machine inside out: Reversing your clothes before putting them into the washing machine prevents abrasions due to friction.
6. Adhere to the load capacity of your washing machine: When you load the recommended amount of clothes into the washing machine, your washing machine will perform better and your clothes will be washed at the correct, desired level of cleanliness.
7. Dry your clothes properly: By drying your clothes precisely according to your clothes’ care labels, you can ensure that the colour and shape of your clothes will remain intact for a long time.
REMEMBER THAT:
1. The quantities recommended on the package should be followed when using detergents. Detergents are toxic materials and using excess quantities of detergent will detrimentally affect and cause harm to the environment.
2. For Standard washing, temperatures between 30ºC to 40ºC will be sufficient. Higher temperature means higher consumption of electricity and thus greater waste.
It has become our obligation in today’s world to take care of our garments using as minimal water and energy as possible. Excessive use of detergents, softeners and chemicals used in the care of garments and products do not only damage our garments, they also pollute and degrade our natural resources.
Therefore, we should work together in protecting our clothes, environment and future by applying correct care for our garments and products.
Each of our products you purchased, either online or in-store, comes with a “Care Label”. Please make sure that you follow the instructions provided on the care label for the maintenance of your products.
Care instructions can vary in order to account for the differences in the fabric components (such as fiber type) as well as whether or not your product includes extra design/esthetics/performance features. Care labels include extra instructions to account for these differences, which should be followed properly.
Product Maintenance Instructions & Guidelines
Step 1, Washing:
● Be sure to wash your clothing according to the correct guidelines on the product’s care label.
● Incorrectly washing or over-washing your products can cause harm both to our products and the environment.
● Before your products are washed, they should be classified according to their product features.
● This classification should be according to their sensitivity:
● Those which are to be hand-washed
● Those which are to be washed in the washing machine in Delicates cycle and
● Those which are to be washed normally in the washing machine.
Delicate fabrics such as wool or silk products or products with printings, embroidery and handwork should not be washed together with normal cotton products.
You should also separate products according to colour, particularly into three categories:
● Whites
● Darks
● Bright colours
Remember that products with different features or colours can potentially stain or deform each other.
● When washing products, the appropriate amount of detergent should be used. Contrary to the common belief, too much detergent can actually wear out our clothes, rather than making them cleaner.
● Choosing detergent is the most important part of washing. It is recommended to choose different detergents for white and coloured clothes. As detergents for white products contain bleaching agents, this can cause coloured products to fade.
● When washing coloured clothes, it is recommended to use colormatic detergent.
● For intensified detergents, close attention should be paid. Excessive usage of intensified detergents may cause clothes to wither or wear out in a very short time.
● Don’t forget that products have washing-lives, depending on usage. For this reason, products should not be washed if they are not very dirty. Aeration and brushing applications may replace washing.
● When washing, washing machines should not be filled with an excessive amount of products, because products will not be thoroughly washed. On the other hand, the machines should not be operated with too few products. Washing with just a few products is incredibly wasteful, unnecessary and harmful to our environment.
● Washing temperatures should be as described on products’ care labels. Contrary to common belief, products can be cleaned sufficiently even with low temperatures.
● Do not forget that washing with high temperatures may cause products to shrink, wither, or get stretched out.
● Washing durations should be chosen according to the recommendation on the care label, ideally for the shortest session possible, to reduce waste. Washing duration is just as important as the detergent and temperature.
● Wash your products inside out.
● Be sure that your products are well rinsed, because soap powder or detergent residues on clothes may cause partial fading.
● Right after the washing procedure has been completed, the clothes should be taken out of the machine and be dried according to the recommended method.
● It should not be forgotten that clothes left in the machine for a long time can stain each other.
● Since water hardness causes improper washing of clothes and can potentially turn your products grey, be sure that the water used is good quality and not hard water. The recommended water hardness should not exceed the German hardness unit 3 dH.
● Particularly when washing coloured clothes, pay special attention to not use bleaching agents. LC Waikiki recommends to never use bleaching agents, even in white clothes. This is because using bleaching agents shortens the physical life of clothes and causes harm to the environment.
● When it is recommended to hand-wash your products, please wash them with lukewarm or cold water.
● Before you hand-wash your products, be sure that the soap or detergent is well-dissolved in water. Soap or detergent residues can remain on products after washing, which can cause your clothes to wither.
● If your product has buttons/zippers/etc., close them all the way up before washing.
● Before washing your products, take removable accessories off.
● Be sure to separate and wash your products according to colour as much as possible. Due to misuse and an improper washing process, clothes which are not washed together with similar colours may look distorted over time.
● If your product has several parts with different colours that can be separated, be sure to wash the separate parts of your products with similar colours, to avoid damage.
● Be sure to wash lint-free products separately from others to avoid damage.
Step 2, Drying:
● Dry your clothes according to the recommendations in the care and maintenance instructions.
● Do not dry your clothes under direct sunlight. Direct and long sunlight exposure may cause your clothes to wither.
● Do not dry your products on radiators or heaters because this may cause deformations of the product.
● Dry your woolen or partially-woolen knitwear by forming them by hand, laying them on a flat surface and under room temperature. If you hang them to dry, this may cause deformation.
Step 3, Ironing:
● Before you begin ironing your products, classify them according to the temperature levels written on care labels and begin with the products which are to be ironed with lower heat.
● For optimal ironing, it’s best to iron your products when they are slightly damp. Remember that slightly damp ironing ensures clothes will not burn or get ruined.
● Be sure to iron your products inside-out.
● Be especially careful to iron the areas with printings, embroidery and handwork gently and inside out.
● Try not to iron the zipper on products that have a zipper.
● Do no iron the plastic labels on your clothes.
Dry Cleaning:
● Because chemicals used during dry cleaning process can be harmful to our environment, LC Waikiki aims to ensure that the majority of our products can be washed at home and do not need to be dry cleaned.
● Because of this, the only products that we recommend to be dry cleaned are products which are too sensitive to wash at home (products with padding, stiff cloth or very sensitive handwork).
● Only if your product’s care label recommends you to dry clean, you may have your products dry cleaned.
Our campaigns are exclusively available on the LC Waikiki online store (www.lcwaikiki.rs) and mobile application. You can stay updated with our latest campaigns by visiting our website or following us on social media;
Please note that in case of returns or exchanges, any benefits obtained through the campaign will be forfeited. Campaign coupons must be used within the specified campaign period.
To contact our customer service team, first sign in to your account and click on “My Messages” under the “My Account” menu located at the top-right corner of any page. From this section, you can send your requests or complaints directly to our representatives.
If you don’t have an account, you can reach our customer service by clicking on the “Contact” link at the bottom of any page.
Click the “Sign In” link at the top-right corner, then select “Forgot My Password” on the sign-in page. Enter the email address you used to register and click Submit. You will receive an email with instructions to create a new password.
